Frequently Asked Questions
Anytime that is convenient for you, we are staffed 24 hours a day 7 days a week, 365 days a year. If our lobby is closed, we are still available and offer 24-hour phone access: 865-202-8267. We never hold your dog hostage.
Acclimation day is a 4 hour meet and greet for you and your pet. It is very important for your dog’s stay. The first few hours of acclimation day are spent getting to know the staff, becoming familiar with new smells, noises and other dogs in the kennel. The second part of acclimation is the socialization aspect: we do a temperament test with your dog to introduce them to other dogs in a safe and controlled environment. This will let us know what other dogs your pet is most comfortable with and in some cases a solo play may be best for some dogs. We want your pet to enjoy themselves and be confident during their daycare or boarding stay, the acclimation day helps your dog understand that you will return and that AllDogs is a positive for them. This initial day really tells us a lot about your dog, and it tells us if AllDogs will be a good fit for you and your dog.
- Individual pre-portioned dog food for the number of feedings your dog will need each day of their stay. We highly recommend bringing a few extra days of feeding just in case.
- You are welcome to bring treats that we can give your pet during feedings or throughout the day.
- You are welcome to bring your pet’s favorite toy or chew bone, please limit the toys to a couple so we do not lose any.
- We do provide several types of bedding (kuranda beds, rugs, beds, blankets), so it is not necessary to bring it. You are welcome to bring a bed but do keep in mind dogs can destroy, chew, dig and even potty on their beds and do things that they do not normally do at home.
- We PROVIDE feeding and water stainless steel bowls for each suite, no need to bring these items.
- Morning, afternoon, evening and bedtime.
- Additional potty breaks are available for an additional charge.
- If your pup has an accident in their suite, it will be cleaned up immediately and fresh bedding will be provided.
Yes, we offer nail trims, baths and haircuts (full groom or a neat & tidy style clean up) ask a staff member for full details. We do ask that you call in advance for an appointment as we only offer so many groom appointments per day.
Grooming can be stressful for a dog so therefore we take our time and make it a positive. Unfortunately, grooming isn’t the same as having our hair cut, we must go is stages versus a straight thru like our hair stylist do for us. The grooming begins with your dog being brushed out, their nails are trimmed, and then they receive their precut. The next step is the bath, they are then fan dried, brushed again, dried some more with either a fan or a force dryer. The last step of the grooming process is the full body cut, face trimming and finishing touches. Grooming is a multistep process and we do ask for your patience on the day your dog is scheduled for the paw spa. We will call you when your dog is ready, or we will have your dog ready for you at the time your request when dropping your dog off.
Every morning your baby gets out for their first potty break while their suite is being cleaned. Camp begins after morning potty breaks are complete and all suites cleaned. Play camp runs throughout the duration of the day. We offer all dogs a potty break at noon, more play camp and then rest in the afternoon prior to dinner. Frozen peanut kongs are distributed in the afternoon if you choose to give your dog one. We feed dinner at 5:30 and start after dinner potty breaks right after. Once all let outs are complete, dishes cleaned and all kennels are neat and tidy, everyone gets fresh water and then one more round of potty breaks begin before bedtime and a tuck-in with a belly rub. The kennel is dimmed and kept quite for your dog to be able to rest comfortably.
Not a problem, we offer solo play with a staff member and walks for additional cost, or your dog can just board with no extras, no worry.
Rabies, Distemper Parvo combo yearly, and a Bordetella vaccine is required every six months for your dog’s safety.
Our facility is climate controlled with central heat and air year-round. Weather permitting, we do have dog doors up and open so that your pup can go in and out to lay on their private verandas in the sun or shade. We try our very best to keep your pets both cool, warm and comfortable during all seasons!
We are staffed 24/7 with three shifts of staff, 1st shift, 2nd shift, and 3rd shift overnight. We are always fully staffed for all dog’s safety and comfort. We run 20-24 employees throughout the year.
We have a local vet that we use during business hours, Ridgefield Animal Hospital in Talbott. For afterhours care we utilize 5 Rivers Emergency Vet in Talbott. We monitor your dog’s behavior throughout their entire stay. We monitor pee-pee, poopoo as well as eating and drinking. If we notice that your dog is not feeling well, we immediately call you and the vet to determine the immediate course of action. We treat your dog as if they are our own.
We will contact you immediately and make sure that your dog receives anything they need rather it is food, treats, medication, etc. We will stay in close contact with you and make sure your dog’s needs are met.
Yes, a leash is required for you to bring your dog in for services. We want to make sure all dogs on the property are leashed and controlled for everyone’s safety.
If you have an aggressive or fearful dog, we will not be able to keep any aggressive or fearful animal, rather it shows aggression towards other animals or people our insurance will not permit us to keep your animal.
We are only able to keep an unneutered dog until the age of 2. After 2 years of age, your dog is required to be neutered to stay with us. There is no requirement for spaying, but we highly recommend all pet owners have their animals spayed and neutered for the safety and health of the animal.